The Book Series
From foundation to discipline-specific mastery. Field-tested practice for practitioners who deliver.
Who This Was Written By
16 years in enterprise ServiceNow delivery — telecom, financial services, oil & gas, government. This trilogy reflects real failures, real constraints, and real-world delivery tradeoffs.
Not certification theory. Field-tested frameworks.
Built for:
If you've ever thought "the tool isn't the problem" — this was written for you.
Why $100 USD for the Trilogy?
This isn't a $19 eBook you'll forget next week.
→ A single day of consulting costs more than this.
→ A failed implementation costs 100x more.
→ A certification teaches you the tool. This teaches you the practice.
Investment: $100 USD (Tax-deductible professional development)
Choose Your Entry Point
Not sure where to start? Most practitioners choose the Trilogy.
Early Traction
"Best ServiceNow book I ever read... worth every penny."
— Maurizio Calabrese (Book 1)
"I've been working with CMDB at ServiceNow for almost 10 years and thought I knew it all. This book has taught me so much—I wish it had been written years ago."
— Maurizio Calabrese (Book 3)
"You are 1 of very few who understands the CSDM and can explain it. Kudos on your books."
— Gregory Yuh, Platform and Technology Architect, Norseman Services
"Top-down CMDB remediation is far more effective than the bottom-up overhaul approach."
— Principal Architect, Early Reader
Available Now
The Foundation Trilogy
Foundation
Book 1
Product, Platform & Practice
The foundation everything else builds on. ServiceNow's architecture, the economics practitioners never see, ecosystem dynamics, and field navigation skills.
Methodology
Book 2
Delivery Framework
The five-stage methodology. Engage → Plan → Execute → Deploy → Sustain. Gates, artifacts, evidence, Design Authority, and the Adoption Architect model.
Visual Guide
Book 3 — The Registry
CMDB & CSDM
The registry that enables everything else. Infrastructure fundamentals, CSDM decoded, population methods, and process-driven delivery.
📦 Print Pricing Note: Amazon occasionally applies significant discounts on hardcover editions. Pricing varies by marketplace and availability.
The Foundation Trilogy — Available Now
🏢 Training your team? Bulk licensing available for partners, training programs, and enterprise teams. Get in touch →
In Development
The Discipline Series
Eight more books covering specific ServiceNow disciplines. Your support for the Foundation Trilogy funds development.
Coming 2026
Book 4
ITAM
IT Asset Management
Coming 2026
Book 5
SAM
Software Asset Management
Coming 2026
Book 6
ITSM
IT Service Management
Coming 2026
Book 7
CSM
Customer Service Management
Coming 2026
Book 8
SecOps
Security Operations
Coming 2026
Book 9
SPM
Strategic Portfolio Management
Coming 2026
Book 10
IRM
Integrated Risk Management
Coming 2026
Book 11
AI
The Future of Now
Get Notified When New Books Launch
The series continues based on demand. Your support for Books 1-3 funds the development of Books 4-11.
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